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Customer Experience
AI Support Assistant
Overview
Support team overwhelmed with repetitive inquiries across multiple channels, leading to slow response times and customer frustration.
The Challenge
Support team overwhelmed with repetitive inquiries across multiple channels, leading to slow response times and customer frustration.
Our Approach
Built an AI-powered assistant using retrieval-augmented generation (RAG) to answer common questions instantly while escalating complex issues to human agents.
The Outcome
Reduced first-response time from hours to seconds, allowing the support team to focus on high-value interactions and strategic improvements.
What Was Delivered
- Knowledge base integration
- RAG pipeline
- Slack + web interface
- Analytics dashboard
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